1. Terms & Conditions

Welcome to The Cheese Merchant website Terms and Conditions page. By using this website you agree to be bound by the terms and conditions set out within it. Nothing in these terms and conditions affects your statutory rights as a consumer or otherwise.

The terms and conditions below apply to all orders placed using our website www.artisancheeseboardco.co.uk .Please read them carefully before placing your order.


2. Your Rights & Responsibilities 

When you place an order to purchase items using our website, this is an offer by you to us to purchase these items. By ordering, you are providing details which are true, accurate, current and complete in all respects, and that the credit or debit card details are correct and your own.

We will confirm receipt of your order by sending you an email containing the details of your order. At this point, we accept your order and the contract is formed.

Please be aware that it is your responsibility to check that all information listed in the confirmation e-mail is correct. If anything is inaccurate, please notify us immediately by e-mail. We will not be able to reimburse the value of any goods which have perished or have been damaged as a result of your failure to notify us of inaccurate information being listed.


3. Our Privacy Policy

We collect personal information when you place an order via our website. The information is used to enable us to process and deliver orders that you may place. By placing an order, your details on our website, you agree to our recording, holding, maintaining and using personal data that you supply.

The information will also enable us to send you details of The Artisan Cheeseboard Co. offers that we believe may be of interest to you.

However, we wish to reassure you that we NEVER give, sell, or swap our list of customers, or details of those who register at www.artisancheeseboardco.co.uk with anyone else, no matter how lovely they are. But, if you wish to have your details removed from our database, please call or email us, and we shall remove them.

If you have any questions relating to our privacy policy, please email cheese@artisancheeseboardco.co.uk


4. The Cheese boxes

Cheese boxes are collections of food items packaged in insulated boxes. The cheese boxes contain perishable items with a short date before expiry, your statutory right to withdraw purchases within the 14 day 'cooling-off' period does not apply. Otherwise, your 14 day 'cooling-off' period begins from the date of delivery. This qualification also applies to any perishable food supplied by us with a short date before expiry.


5. Product Appearance and Description

We have made every effort to display the appearance of our products as accurately as possible. This includes, but is not limited to, colours, dimensions, specifications, descriptions and packaging. We may from time to time alter the product specifications of items displayed on our website without prior notice. The packaging of our products may also vary from time to time, but this will not affect the contents.


All cheese is freshly prepared and inspected by our highly trained cheese-mongers prior to delivery. We are confident that when your cheese leaves us, it will be in optimum condition.

If you are unhappy with the condition of any of your goods, for any reason, please let us know immediately by e-mailing cheese@artisancheeseboardco.co.uk

Should you have an issue with the quality of any of our goods, we will ask you to provide photographic evidence.

If you do not let us know of a problem within five days of having received an order, or if you dispose of any of our goods without having first obtained photographic evidence, we would not feel obliged to accept your claim.

6.  Complaints procedure


The Artisan Cheeseboard Co. reserves the right to substitute an item with another item of equal or greater value than the original, or issue a refund for the product. In these circumstances, we will make every effort to ensure that the style and quality of the substitution is as similar to the original item as possible.

We may also select a replacement item, if we believe it is in keeping with a particular theme of one of our cheese boxes.  

7. Substitution Policy


Should you wish to cancel your order, please contact customer services by e-mail. Provided your cancellation request is received before your items have been despatched, we will cancel your order and refund you in full without charge.

Should your items already be on their way to your chosen address, it may not always be possible to stop them from being delivered in time. In these instances, you must take every reasonable step to ensure the goods do not become damaged or spoiled until such a time as we can arrange collection. Failure to do so may result in a refund being partially or wholly refused.

Please note that Section 4 takes precedence over this section.

8. Cancellations


We send goods by overnight carrier to destinations on the GB mainland only. We can deliver to your home or place of work, and to the home or workplace of your relatives, friends, colleagues or business associates. We must have a complete post code and mobile telephone number for every delivery address. We can deliver on Tuesdays, Wednesdays, Thursdays and Fridays.

Because most of our products are perishable, we must have an alternative delivery instruction for any private address, such as "Leave in safe place / in porch/on step/with a neighbour". This is particularly important if you are sending a surprise gift.

Please take great care when stipulating delivery locations, addresses and dates, because, once these have been entered and you have received a confirmatory email, they cannot be changed.

If you have questions about the delivery of your order, after it has been dispatched, you may email us Monday to Friday, 8am to 5pm.

Scottish Highlands and Islands

We aim to always deliver your order on the date of your choosing, but your order may take an additional day or two to arrive at certain postcodes in the Scottish Highlands and Islands. If you are unsure about whether a postcode will be affected, please email us.

Some postcodes within the Scottish Highlands and Islands may also be subject to a delivery surcharge.

9. Delivery


We reserve the right at any time to make changes to this website, our Terms and Conditions, our Privacy Statement and such other policies as we may notify you of. You will be subject to the policies and Terms and Conditions in force at the time you use the website or order items from the website. Changes which we are required by law could apply to orders which you have already made. If any of the Terms and Conditions forming the contract between us are not found valid, or are void or unenforceable for any reason, these Terms and conditions will be treated as severable; and they will not affect the validity and enforceability of the remaining Terms and Conditions.

10. Alterations to this Website and Terms and Conditions


If you breach our Terms and Conditions, and we take no action with regard to that breach, we shall still be entitled to use our rights and remedies in other situations where you are in breach.

11. Waiver


These Terms and Conditions are governed by and written in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts.

12. Governing Law